Salesforce Technical Architect
About us
At Horizontal Digital, we hold ourselves to one key belief: you’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone.
We use these values to fuel superior results:
Lock arms – we forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.
Show hustle – we’re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.
Embrace change – from new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what’s next.
Elevate empathy – we listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.
Never settle – we motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.
But enough about us. Let’s talk about you.
Role overview
As a Salesforce Technical Architect at Horizontal Digital, you will lead the design and implementation of scalable, high-performing Salesforce solutions for our clients. You’ll be responsible for technical architecture across the Salesforce ecosystem, ensuring that solutions meet both business and technical requirements.
We’re looking for a hands-on architect who can operate as a player/coach. In this role, you’ll guide development teams while actively participating in technical design, solution reviews, and delivery. You’ll collaborate across functional, technical, integration, and data workstreams, and communicate solution choices clearly to both business and IT stakeholders. This role requires strong Salesforce technical and system integration expertise, along with a mindset focused on learning and continuous improvement.
What you’ll do
Design and own end-to-end Salesforce architecture across Sales, Service, and industry-specific clouds
Collaborate with business stakeholders and functional leads to translate requirements into scalable technical solutions
Evaluate and design integration patterns between Salesforce and external systems using APIs and middleware
Ensure all solutions align with enterprise architecture standards for scalability, security, and performance
Guide development teams through design reviews, best practices, and code quality oversight
Define API standards and data models to support a well-architected approach
Support pre-sales activities through solutioning, effort estimation, and architecture advisory
Create and maintain technical documentation including ERDs, sequence diagrams, and architecture blueprints
Who you are
Proven experience designing and implementing scalable Salesforce technical architectures
Comfortable working directly with clients to shape technical solutions aligned with business goals
Able to communicate complex technical concepts clearly and confidently to both business and technical stakeholders
Skilled in guiding and mentoring developers, and conducting code and design reviews
Deep understanding of Salesforce platform limits, security model, deployment architecture, and performance considerations
Strong background in integration approaches including RESTful APIs, middleware platforms, and batch/real-time interfaces
Familiarity with DevOps practices, CI/CD pipelines, and Salesforce release strategies
What you bring
8+ years of client-facing consulting experience with a focus on Salesforce architecture and solution design
8+ years of hands-on experience across Salesforce Sales Cloud, Service Cloud, and Experience Cloud
Preferred experience with Data Cloud, Field Service, or Revenue Cloud
Experience working within cross-functional project teams to understand requirements and deliver secure, scalable solutions
Strong system documentation skills (ERDs, process flows, sequence diagrams, etc.)
Demonstrated experience designing scalable integration patterns with external systems
Required certifications: Sales Cloud, Service Cloud, Agentforce, and one or more Salesforce Architect domain certifications (e.g., Application Architect, System Architect)
Experience working in Agile project methodologies, including estimation and planning across multi-disciplinary teams
Our UAE benefits include
22 working days holiday
Comprehensive medical insurance plan for employee and spouse and children
Visa for employee and spouse and children
Annual return flight to home country for self
Flexible office times and working from home twice per week
Remote working from a place of your choice for 2 weeks a year
Free snacks and drinks in the office
Application tips
To help us review your application as smoothly as possible, we recommend submitting a clear, ATS-friendly CV using a simple format and standard headings such as Experience, Skills, and Education. Avoid complex layouts or graphics so your experience is captured accurately.
The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.