ICT Support Executive

🏫 Autho rity: Umar Pulavar Tamil Language Centre (UPTLC) / HQ – Curriculum Planning and Development Division

📍 Lo cation: 2 Beatty Road, Singapore 209954

💼 Employment Type: Full-Time Contract

📅 Contract Period: 1 Jan 2027 – 31 Dec 2027

🕐 Working Hours

Monday–Friday: 8:30 AM – 6:00 PM Inclusive of 1-hour lunch break Generally no service required on Saturdays, Sundays and gazetted public holidays. Occasional Saturday work may be required and will be compensated with time-off.

📋 Job Summary

The ICT Support Executive will support the ICT Department in day-to-day IT operations, end-user support, infrastructure and device management, user administration, AV and video conferencing, website maintenance, ICT procurement, asset management and technical project coordination.

🔹 Key Responsibilities

User & Technical Support

• Manage user administration including account creation, password resets and Active Directory management.
• Manage and monitor printers, servers, Outlook, school websites and portals, VPN, Wi-Fi and mobile devices.
• Configure, install and maintain end-user hardware and software.
• Provide software installation and configuration support.
• Maintain PCs, laptops, mobile devices, IP phone systems, printers and peripherals.
• Provide timely diagnosis, technical advice and problem resolution to end users.
• Maintain accurate records of support requests, resolutions and user interactions through appropriate ticketing systems or knowledge bases.
• Review and manage technical escalations involving complex incidents and scenarios.
• Act as a technical focal point for IT Shared Services, Service Owners and end users.

Video Conferencing & Event Support

• Facilitate video conferences and webinars using platforms such as Microsoft Teams, Zoom, Google Meet and Skype .
• Support hosts, panelists, trainers and participants during large-scale meetings, conferences, special events and workshops.
• Provide AV and technical support for departmental events and activities.

ICT Assets & Inventory

• Manage departmental ICT assets and inventory documentation.
• Maintain IT records, including software licences.
• Manage loaning and distribution of IT equipment.
• Maintain accurate records of ICT equipment and assigned areas of responsibility.

ICT Projects & Vendor Management

• Assist with departmental and organisational ICT projects.
• Liaise with ICT vendors and support vendor management activities.
• Work closely with technical teams to provide appropriate technical solutions.
• Support ICT project management and contract-related activities where required.

ICT Procurement & Budget

• Support the purchasing of ICT equipment and services according to organisational requirements.
• Handle procurement through GeBIZ, bulk tenders, tenders and quotations .
• Assist in evaluating ICT project expenditure and budget utilisation.

Website Management

• Create new website landing pages.
• Maintain and update website content.
• Monitor and optimise website performance.

Videography & Photography

• Set up photography and videography equipment for events.
• Plan camera angles, lighting and composition.
• Capture video, sound and images for events and activities.
• Cover small and large events such as annual ceremonies, project launches, prize presentations and graduations.
• Perform advanced post-production and video editing using various video editing software.

Training & User Guidance

• Provide end-user training and guidance to colleagues.
• Empower users with relevant ICT skills and knowledge.
• Provide technical consultation and advice on end-user devices.

🎓 Qualifications & Experience

• Diploma in ICT with at least 5 years of relevant ICT experience .
• At least 5 years of working experience in MOE Singapore schools is preferred.
• Good technical knowledge of end-user devices, hardware and software.
• Broad IT experience covering:
• Networks
• Servers
• Audio/Visual
• Smart devices
• Telecommunications
• End-user computing
• Experience with Active Directory, VPN, Wi-Fi, printers, servers and mobile devices.
• Experience supporting Microsoft Office/Outlook and school websites/portals.
• Experience with video conferencing and webinar platforms.
• Experience with ICT vendor management and project coordination is preferred.
• Strong interpersonal, communication, planning, analytical and negotiation skills.
• Able to multitask and work independently as well as within a team.