Ecommerce Operation & Admin [5.5 day - Woodlands]

About Us

Hone Aroma is a fast-growing home fragrance brand in Singapore, specialising in luxury, hotel-inspired scents and cold air diffusers. We operate across Shopify (Direct-to-Consumer), Shopee, Lazada, and retail stores , and are building a strong brand-led ecosystem focused on customer experience and retention. We are looking for a hands-on, detail-oriented operator to support both our daily fulfilment operations and customer service .

🎯 Role Purpose

You are responsible for ensuring a seamless experience from “order to delivery” , while supporting the growth of our website, e-marketplace and retail channels . You will act as the bridge between operations, customer experience, and online sales performance , ensuring the company runs smoothly as we scale. This includes administrative duties when necesary

🗝️Key Responsibilities

Operations & Fulfilment (Core Responsibility)

• Pouring and re-bottling of aroma oils
• Pack and fulfil daily orders from Shopify, Shopee, and Lazada
• Ensure accurate picking, packing, and labelling of products
• Prepare stock for retail restocking and ensure retail inventory accuracy
• Coordinate courier pickups and parcel dispatch
• Ensure sufficient packing materials
• Identify delivery issues, and track customer feedback to improve service quality and customer satisfaction

Inventory & Warehouse Management

• Receive and inbound inventory into warehouse/office
• Maintain accurate stock levels across: Shopify (DTC), Shopee & Lazada (marketplaces), Retail stores
• Conduct cycle counts and resolve discrepancies
• Maintain clean and organised workspace

Administrative Duties

• Minor optimisation to Shopee/Lazada product listings (titles, pricing, stock accuracy)
• Issue invoices, purchase orders, and delivery orders accurately
• Proper filing of documents and invoices

Customer Experience

• Respond promptly to Customer chats and whatsapp
• Handle product warranty claims and customer issues
• Troubleshoot issues and coordinate replacements

👤 Requirements

• Diploma and above
• Basic skills in Google Sheets / Computer Literacy for data entry
• Strong attention to detail and ability to follow structured processes
• Comfortable with hands-on operational work (packing, inventory handling)
• Good command of English
• Able to work alone

✨Good to have

• Experience in fulfilment, e-commerce, fragrance, or operations preferred
• AI self-learner

Additional Information

• Based in Singapore (Woodlands) - 10 mins walk to Admiralty MRT
• 5.5 day work week. Monday to Friday: 9am – 6pm Saturday: 11am – 3pm
• 7 days paid annual leave
• Performance bonus
• $50 Medical claim

Application Process

You will be required to complete a short 15 minute assessment as part of this application: https://forms.gle/umgs6kTKbJHZLS9P8

Important: To demonstrate attention to detail, please select “Other” and type “1am” for Question 2 ( when asked about Your preferred working time ) in the form.