guest service representative

Job Description

*DUTIES:*

• Process guest check-ins and check-outs according to hotel and Brand standards
• Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities. Responds to all guest requests in a timely manner.
• Takes reservations from incoming callers while providing superior service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Processing guests accounts
• Handling a cash float
• Providing excellent customer service as per hotel and Brand standards
• Selling and creating room reservations
• To operate various standard office machines such as personal computer, various software, fax, calculator, phone, photocopy machine.
• To determine and evaluate the guest requests in person or over the phone, and to written or verbal instructions.
• Maintain confidentiality of all guests and hotel information
• Liaise in writing and verbally with guests, visitors, enquirers, and hotel staff.
• Perform basic Front Desk tasks and clerical including reservations over the telephone, and ensure a smooth and accurate input.

*QUALIFICATIONS:*

• Prior experience working the front desk at a hotel preferred.
• Good command of the English language is essential, both written and verbal
• Additional languages spoken would be an asset
• Must be neat, professional and well groomed
• Must possess strong organization time management skills, attentive to details
• Must be guest service focused
• Knowledge of OnQ (PMS) would be an asset
• Excellent computer skills
• Experience in a service related position is a must
• Must be able to stand for extended periods of time
• Excellent communication skills
• Positive attitude and outgoing personality is essential
• Must be able to work shifts (days, evenings, weekends and holidays)
• Other duties as assigned

Pay: $20.51 per hour

Work Location: In person