Care Coordinator
About the company
Home Instead are currently rated at Excellent in all sections by CIW, Received 5 star Workbuzz employer award 2025
Your tasks
We are seeking a motivated and professional Care Coordinator to join our growing domiciliary care team in North Wales. This is a varied and rewarding role where you will play a vital part in ensuring our clients receive safe, high-quality, person-centred care whilst supporting our team of Care Professionals.
As a Care Coordinator, you will be responsible for managing care schedules, undertaking client reviews, supporting compliance activities, and participating in the management on-call rota.
Scheduling & Coordination
- Creating and maintaining efficient staff rotas and care schedules.
- Matching Care Professionals to clients based on skills, availability and continuity of care.
- Managing holiday, sickness and emergency cover arrangements.
- Ensuring all care visits are covered and delivered safely.
- Responding to daily operational challenges and schedule changes.
- Monitoring visit delivery and addressing any missed or late calls.
Client Reviews & Quality Assurance
- Conducting regular care reviews with clients and their families.
- Supporting the development and updating of care plans and risk assessments.
- Building strong relationships with clients to ensure exceptional service delivery.
- Following up on client feedback and resolving concerns professionally.
- Ensuring care remains personalised and responsive to changing needs.
Compliance & Administration
- Maintaining accurate care records and documentation.
- Supporting quality assurance audits and compliance monitoring.
- Ensuring staff training, supervision and certification records remain up to date.
- Assisting with safeguarding, incident reporting and regulatory requirements.
- Supporting the Registered Manager during inspections and audits.
- Participating in a rota-based on-call service covering evenings, weekends and bank holidays.
Requirements
Strong communication and problem-solving abilities Ability to remain calm under pressure and prioritise effectively
Good computer literacy and experience using Microsoft Office Full UK Driving Licence and access to a vehicle
Desirable Previous experience in a Care Coordinator or Scheduler role
Level 3 Health & Social Care qualification (or working towards)
Experience within domiciliary care Knowledge of CIW regulations and care sector compliance requirements
What we offer
- Competitive salary based on experience
- Additional on-call payments based on 1 in every 8 weeks
- Annual allowance 31 days inclusive of Bank Holidays
- Ongoing training and professional development
- Career progression opportunities
- Supportive and friendly working environment
- Company pension scheme
- Employee wellbeing support
- The opportunity to make a real difference in your local community
Other
North Wales | Full Time | Competitive Salary + On-Call Allowance