Data Support Engineer

Be the First Line of Defense

• Quickly identify and resolve application malfunctions
• Escalate severe issues to upper-level support when necessary

Proactively Address Issues and User Requests

• Monitor and process queue of incoming incidents/requests, classify the issue/task and fix/implement it with known resolution steps or engage upper-level support team (data engineers, infrastructure)

Support and Monitor Data Flows

• Follow and enrich thresholds...

KEY REQUIREMENTS:

• Bachelor degree in IT major is preferred
• Experience in IT software support (1st/2nd level)
• Able to do troubleshooting, analyze logs and monitoring metrics, find and describe root cause and identify team to contact
• Proficient in SQL language (DQL, DDL, DML, DCL, TCL)
• Communicate in structured way and support other IT teams to resolve incidents and service requests...