Customer Service Associate
Join the story of Breitling, a world-renowned Swiss luxury watch manufacturer that is leading innovation, quality and style.
The Customer Service Associate plays a key role in our After-Sales Service department, communicating directly with clients to deliver exceptional experience. The ideal candidate will have a background in the luxury industry, with excellent soft skills and a passion for watches.
Responsibilities:
- Respond to customer inquiries via phone and email
- Provide accurate information about watch models, features, pricing, warranties, and services
- Assist customers with product care, maintenance, and usage guidelines
- Input and maintain detailed records into our CRM system
- Resolve customer complaints in a professional and timely manner
- Coordinate with our internal teams in Switzerland for repairs and after-sales support
- General administrative duties for the department’s function
- Perform any other tasks assigned by the Customer Service Manager
Skills and experience:
- Professionalism and pride in providing a high level of customer service
- Excellent communication skills with patience and empathy
- Confidence to resolve customer inquiries with a problem-solving mindset
- Organizational skills, with the ability to multitask responsibilities
- Team player with a proactive approach