CUSTOMER SERVICE EXECUTIVE

Your tasks

Job Objectives/Job Summary As a Customer Service Executive, he/she is required to ensure customers receive outstanding support and all their needs are met. He/she oversees the customer support department’s day-to-day functions as well as establishes standards and protocols to be used by the customer service team to promote customer satisfaction.

Responsibilities/Duties

• Prepare quotations and submit to customers
• Handling/processing of customer sales order

• Monitoring of delivery status
• Logistic arrangement/coordination for local and overseas shipment

• To support sales personnel in new project coordination
• Supporting sales team in processing documentation for sales

• Ensure customer satisfactory are met
• Coordinating with internal department on job orders and requirement

• Follow standard operating procedures
• Any other ad-hoc duties as assigned by HOD