22113-Operations Manager - Database

At Hitss, innovation is our fuel, curiosity is our engine, and respect for the customer is our guide. If you are driven by a passion for creating disruptive technological solutions, if you constantly seek challenges that expand the limits of the possible, and if you believe that putting the customer first is the key to success, then you are in the right place. We want people who stand out, who think outside the box, and who are willing to explore new horizons. Here, every idea is valued, every question is encouraged, and every challenge is faced as an opportunity for learning and growth. Join us and be part of a vibrant culture, where innovation is fueled by incessant curiosity and where respect for the customer permeates all our actions. Here, you will have the freedom to explore your skills, collaborate with brilliant minds, and transform the future of technology. If you are ready to be part of a company that believes talent is the key to success, send your resume and join our team. We look forward to meeting you and driving the next generation of technological solutions together. Come be a Hit!

Responsibilities and assignments

• Manage and monitor technical support and projects teams focused on ICT infrastructure, with an emphasis on Database and Applications;
• Act in the technical and operational leadership of the team, monitoring maintenance activities in mission-critical and high-availability environments;
• Monitor and track infrastructure services;
• Execute queries in SIEM tools, such as Splunk SPL, Microsoft Sentinel KQL, Elastic Search EQL, or similar;
• Conduct technology projects and perform requirements analysis;
• Monitor systemic projects and activities related to Database and Applications infrastructure;
• Use and manage infrastructure and code versioning through Git, including command line, commit, pull, and push;
• Perform reading of technical documentation and written communication in English for opening and following up on tickets with technology manufacturers;
• Act in the organization, monitoring, and operational governance of the team's activities.

Requirements and qualifications

• Undergraduate degree in Technology, or another higher education course plus a postgraduate degree in IT;
• Proven certification or training in ITIL Foundation v3 or higher, with equivalent training being accepted if duly proven;
• Technical IT English sufficient for reading documentation and written communication for opening and following up on tickets;
• Experience in Information Technology;
• Experience in managing technical support teams or projects in the ICT infrastructure area, in large-scale and high-availability companies;
• Knowledge of SQL Server, IBM DB2, WebSphere, IBM MQ, or Java EE;
• Knowledge of SIEM tools, such as Splunk, Microsoft Sentinel, Elastic, or similar;
• Knowledge of infrastructure monitoring;
• Knowledge of project management;
• Knowledge of requirements analysis;
• Knowledge of Git;
• Notions of Azure DevOps or Team Foundation Service as a repository.

Desirable requirements / differentials: Possessing simultaneous official certifications in Database or Applications category technologies and senior experience in the maintenance of these technologies; Consolidated practical experience using Azure DevOps as the main repository in the daily life of technical management.

Additional information

Want to know all our vacancies? Access our page: Hitss - Work With Us https://globalhitss.gupy.io/

Important: All our vacancies are eligible for professionals with disabilities, gender equity, and race/ethnicity equity.