Energy Surveyor/ DEA

Your tasks

About the Role The Renewables Surveyor will carry out residential customer surveys to assess the suitability of renewable heating and energy solutions, with a particular focus on air source heat pumps (ASHPs). The role will gather accurate property and heating-system information, complete heat loss calculations, and use survey findings to support appropriate system sizing and clear, technically sound customer proposals. The successful candidate will be DEA trained and confident assessing domestic properties, explaining recommendations and producing accurate survey records.

• Carry out residential site surveys to assess property suitability for renewable heating installations, particularly ASHPs.
• Complete room-by-room heat loss calculations and use the results to inform heat pump sizing and emitter requirements.

• Assess existing heating systems, including radiators, pipework, controls and hot-water arrangements, identifying any upgrades required.
• Record relevant property details, including dimensions, insulation, glazing, ventilation, access and potential equipment locations.

• Identify practical installation constraints and flag risks, remedial works or further technical checks before a proposal is finalised.
• Check that survey information and recommendations are accurate, complete and consistent with relevant technical requirements and company processes.

• Prepare clear survey reports, photographs, measurements and supporting documentation for design, quotation and installation teams.
• Explain survey findings and recommended works clearly and professionally to customers, answering questions within the scope of the role.

• Work closely with sales, design, installation and other relevant colleagues to resolve queries and support a smooth customer journey.
• Keep up to date with relevant renewable heating technologies, survey methods and applicable industry guidance.

Key Performance Indicators

• Accuracy and completeness of survey reports, measurements and heat loss calculations.
• Quality and timeliness of survey information provided to quotation, design and installation teams.

• Low level of avoidable survey-related errors, omissions or repeat visits.
• Compliance with company procedures and relevant technical requirements.

• Positive customer feedback and effective communication throughout the survey process.

What Success Looks Like Successful surveys give the business and customer a reliable understanding of the property, its heat demand and the work required to install a suitable renewable heating system. Heat loss calculations and recommendations are accurate, survey records are complete and delivered on time, potential issues are identified early, and customers receive clear, professional advice.

Requirements

Skills & ExperienceEssential*

• DEA (Domestic Energy Assessor) training or qualification.
• Practical experience of residential property surveys or domestic energy assessments.

• Experience completing heat loss calculations, ideally room-by-room, and understanding how the results affect ASHP sizing.
• Understanding of domestic heating systems, including radiators, pipework, controls and hot-water provision.

• Strong attention to detail and the ability to collect accurate measurements and produce reliable survey records.
• Good communication skills, with the ability to explain technical information clearly to customers and colleagues.

• Good organisation and time management, with the ability to plan surveys and manage records accurately.
• Full UK driving licence and willingness to travel to customer properties, if required by the role.

Desirable

• Experience surveying properties for air source heat pumps or other low-carbon heating systems.
• Knowledge of radiator/emitter sizing, flow temperatures and the relationship between heat loss and system performance.

• Familiarity with retrofit, insulation and ventilation considerations that can affect heat demand.
• Experience using survey software, energy assessment tools or digital reporting systems.

• Relevant renewables, retrofit or heating-system training in addition to DEA training.

Personal Attributes

• Customer-focused, professional and approachable.
• Methodical, accurate and detail-oriented.

• Practical and solutions-focused when identifying property or installation constraints.
• Able to work independently while collaborating effectively with colleagues.

• Committed to quality, safety and delivering a positive customer experience.