Customer Retention Advisor – Insurance

Your tasks

As an Insurance Renewals Advisor, you’ll handle inbound calls, support online sales, retain customers considering cancellation and identify opportunities to maximise renewals. You’ll deliver outstanding customer service while ensuring every interaction meets FCA regulatory and compliance standards.

Requirements

What We’re Looking For Previous call centre experience is essential. Experience in sales, customer retention, insurance renewals or a target-driven customer service environment is highly desirable. You’ll be a confident communicator, resilient, organised and passionate about delivering excellent customer experiences.

What we offer

What’s on Offer? Salary: £25,700 salary, 24 days’ annual leave plus your birthday off, Pension, two charity volunteering days, group life assurance and a healthcare cash plan.

How to apply

Ready to Apply? If you have experience in any of the following: Retention Advisor, Insurance Renewals Advisor, Policy Renewals Advisor, Customer Retention Advisor, Insurance Sales Advisor or Renewals Consultant, apply today!

Interested? CLICK APPLY and send through a CV for immediate consideration.

Other

Location: 100% work from home / Remote

Working Hours: 37.5 hours per week, Monday–Friday, 4 weekly shift pattern between 8am-6pm plus 1 in every 3 Saturdays 9am-1pm

PLEASE NOTE:You must be able to start on the 23 November so that you can be part of a 4-week onboarding / training program.*