Club Operations Manager

We are seeking an energetic and relationship-focused Club Operations Manager to join Prosmash. This unique role combines community building expertise with operational management to create an exceptional member experience. The ideal candidate will be passionate about fostering meaningful connections within our padel community while ensuring smooth daily operations that support our members' wellness journey.

As Operations Manager, you will be the heart of the club's culture, building lasting relationships with members, organizing engaging events, and creating an inclusive environment where every member feels valued and connected. You'll balance hands-on operational responsibilities with strategic community development to drive member retention, satisfaction, and growth.

Community Building & Member Relations

Develop and implement community engagement strategies to foster strong relationships among members

Plan, organize, and execute social events, tournaments, wellness workshops, and community gatherings

Create and maintain member communication channels (social media groups, newsletters, member portals)

Serve as the primary point of contact for member feedback, suggestions, and concerns

Build partnerships with local businesses and wellness practitioners to enhance member offerings

Develop member retention programs and referral initiatives

Facilitate introductions between members to strengthen the community network

Monitor and respond to online reviews and social media interactions

Operations Management

Oversee daily club operations including facility maintenance, equipment management, and safety protocols

Coordinate court scheduling, booking systems, and member access

Supervise and train front desk staff, instructors, and support personnel

Manage vendor relationships and coordinate maintenance services

Ensure compliance with health and safety regulations

Handle member registration, renewals, and billing inquiries

Maintain accurate member databases and operational records

Implement and monitor standard operating procedures

Business Development & Growth

Identify opportunities to increase membership and revenue through community initiatives

Develop and execute marketing campaigns focused on community engagement

Analyze member usage patterns and preferences to improve services

Create monthly reports on community engagement metrics and operational performance

Support new member onboarding and orientation programs

Collaborate with management on strategic planning and goal setting

Essential Qualifications

Bachelor's degree in Business Management, Marketing, Communications, Sports Management, or related field

Minimum 3 years experience in community management, club operations, or customer relationship roles

Demonstrated experience in event planning and community engagement

Strong background in customer service and member relations

Proficiency in Microsoft Office Suite and social media platforms

Experience with booking systems and basic facility management

Preferred Qualifications

Previous experience in sports clubs, fitness centers, or wellness facilities

Knowledge of padel or racquet sports

Certification in hospitality or recreation management

Experience with CRM software and community management platforms

Marketing and promotional experience

First Aid/CPR certification

Personal Attributes

Passionate about wellness and active lifestyles

Genuine enthusiasm for building communities and relationships

Professional demeanor with ability to remain calm under pressure

Flexible schedule availability including evenings and weekends

Physical ability to work in an active club environment

Strong ethical standards and integrity in member relations