Customer Success Representative
About the company
Hi! We’re hipages, an ASX-listed tech company and Australia’s #1 digital platform connecting households with trusted home improvement businesses. We're on a mission to transform the home improvement industry to build better lives for everyone.
With teams across Australia, New Zealand, the Philippines and Vietnam, we work as one team with a shared purpose. We’re proud to be a certified Great Place to Work and WORK180’s #1 Employer for Women. At hipages, you’ll find real impact, career growth and a workplace where everyone belongs.
Life at hipages We’re more than just a workplace - we’re a place where you can be yourself, do great work and grow your career. Recognised as a Great Place to Work, our inclusive, supportive culture helps people thrive.
Your tasks
About the Role Join our energetic Customer Success team in a fast-paced telesales environment, where you’ll be the key contact for our tradie customers, ranging from sole traders to growing small businesses.
This is a high-volume, phone-based role where you’ll onboard new tradies and run nurture activities to engage and re-engage customers. Your goal is to help tradies get the most from their subscriptions and maximise ROI through our platform. You'll enjoy a structured, target-driven role with plenty of opportunities to refine your sales skills and hit targets.
Hitting Daily Activity Targets
- Hit at least 2.75 hours of talk time through inbound and outbound calls.
- Create leads for account managers and conduct nurture calls to ensure subscription renewals happen.
Onboarding New Accounts
- Fully onboard all new tradies that have just joined our platform, following a checklist to ensure they are set up for success.
- Manage inbound calls to answer any questions they may have regarding their campaigns.
Nurturing Existing Accounts
- Manage, track and measure the performance of tradies' campaigns.
- Educate tradies on best practices for ROI.
- Retaintradies by addressing inquiries, solving problems, and providing tailored solutions.
Building Relationships
- Engaging and nurturing tradies over the phone, learning about their businesses, understanding their pain points, and providing educated recommendations to suit their needs.
- Keep Salesforce updated with customer insights.
Compliance and Quality Assurance
- Follow scripts and regulations, ensuring high-quality customer interactions.
Requirements
- Ideally, you’ve worked in a high-volume phone based environment before.
- You’re resilient, driven, and love turning a “NO” into a “YES” with your sales and negotiation skills.
- You thrive in a fast-paced environment and enjoy winning when hitting targets.
- You have strong verbal and written communication skills.
- You’re comfortable with learning new systems and adapting to new processes.
What we offer
Why join our Customer Success team?
- 💸$65K base + $28K OTE uncapped commission
- 📞Great role to kick start your career in sales with warm leads, onboarding & nurturing customers
- 🤙Amazing incentives, benefits and perks
- 🌴hi-Achiever Club recognises and rewards high performance with awesome incentives and prizes
- 🎂Birthday, anniversary and volunteer leave
You’ll use the best tools and tech, with real impact on our products and customers. We invest in your development and lead with coaching, not micromanagement – it’s why 85% of our team say their leader is great.
And there’s more
- Diverse, collaborative teams that love solving problems
- Agile squads, hackathons, off-sites and roadshows
- Extra leave for birthdays, volunteering, and more
- Healthy snacks, continental breakfast and fresh fruit
- Sydney CBD office near Town Hall and Gadigal Stations
- Tailored growth support, mentoring and stretch projects
- A vibrant social scene - we work hard and have fun doing it
Other
We prioritise Diversity At hipages, innovation and collaboration thrive in diverse and inclusive teams. We don’t expect you to know everything - we care more about who you are as a person, a team member, and a leader.
Research shows that men often apply when they meet just 60% of the criteria, while women and minority groups wait until they tick every box. If you think you’d be a great fit - even if you don’t meet every requirement- we’d love to hear from you.