Housekeeping Coordinator

Responsibilities

As a Housekeeping-Order Taker, you will be responsible for performing the following tasks to the highest standards:

Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met.

Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders.

Ensure vacant/ready rooms are available to the Front Office through coordination with the Floor Supervisor team.

Respond to all emergency calls which includes monitoring the alarm system.

Dispatch and direct the proper staff to the location, notifying other departments and the alarm company of the situation.

Coordinate and control all office traffic.

Present a positive, professional, and courteous image to ensure guest satisfaction.

Maintain the brand's high-quality standards.

Ability to remain calm and perform all essential functions during emergency situations.

Maintain control of guest supplies, prepare the needed supplies for requisitions, and handle lost and found.

The management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Qualifications

A Housekeeping-Order Taker serving Hilton Brand Hotels is always working on behalf of our guests and collaborating with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Prior customer service, administrative support, or housekeeping experience required.

Grade school education.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: