Front Desk Clerk

About the company

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Your tasks

Exceptional hospitality starts with you Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a front desk clerk, you’re not just supporting seamless operation of the front office department – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day

• Prepare and complete the DTCM reports by inputting and retrieving information through ONQ PMS.
• Accurately update the guest information in the DTCM reports taking account of the established government policy.
• Send accurate guest information as required by the local municipality through the CID/police report system and complete the registration process by inputting and retrieving information as required. Update inaccurate guest information.
• Demonstrate knowledge and skills on how DTCM reconciliation report works.
• Prepare and rectify the DTCM reconciliation report required by the local municipality in accordance with policies.
• Be knowledgeable about the CID system and ensure that all passport/ID are updated in CID system and rectify discrepancies.
• Use the property’s email system and maintain the email inbox.
• Implement detailed steps by using experience, judgment, and discretion.
• Provide constant service to the guest; exemplary service is to be provided at all times.
• Assist and support the team to answer calls originating from external and internal sources. Direct callers to appropriate extension or room. Pass on information effectively and accurately.
• Know the standards and put them into practice during daily work, thus actively pursuing the hotel’s objectives.
• Carry out administrative tasks when required.
• Record defects and ensure rapid repair by passing these on immediately.
• Maintain filing system in accordance with the record retention policy.
• Prepare special reports or projects, as requested.
• Attend all required meetings.
• Perform other duties as assigned by the front office manager.

Requirements

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

• A passion for spreading the light and warmth of hospitality.
• Acting with integrity and always doing the right thing.
• Inspiring others through leadership.
• A belief that teamwork drives the best outcomes.
• A sense of ownership and accountability.
• A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Fluent in Arabic (speaking and writing) and communicates effectively in English.

What we offer

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.