Food And Drink Supervisor

Exceptional hospitality starts with you

Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a food & drinks supervisor, you’re not just overseeing the seamless execution of daily operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

Essential functions

Trains, supervises, counsels, and participates in the evaluation of restaurant staff employees for the efficient operation of the restaurant.

Directs staff in their work assignments.

Responsible for ensuring that restaurant complies with sanitation and safety standards for guests and employees.

Responsible for ensuring that all equipment is in working order.

Visually inspects and takes corrective action to ensure that facilities in restaurant look appealing and attractive to guests.

Provides guidance for improvement and implements necessary adjustments.

Oversees work orders to ensure repairs and maintenance of facility are completed on a timely basis.

Manages and monitors product quality and guest satisfaction in restaurant.

Responsible for ensuring that food quality is consistent, appealing, and prepared to guest specifications.

Moves throughout facility and kitchen areas to visually monitor and take corrective action to ensure food quality and service standards are met.

Verifies temperatures, judges appearance and taste of products, and checks preparation methods to determine quality.

Provides guidance for improvement and implements necessary adjustments.

Interacts with guests to obtain feedback on quality of service and food in outlet.

Investigates and resolves guest complaints in a timely manner.

Documents inventory forecast usage and monitors supply so that restaurants are stocked with linen, glassware, silverware, china, condiments and other items necessary to provide appropriate customer service.

Oversees set up of dining and service areas.

Responsible for ensuring compliance with all policies and procedures that relate to the restaurant as well as all local, state and federal laws and regulations.

Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position.

Supportive functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the