Concierge Agent

" Exceptional hospitality starts with you \n Picture yourself brightening someone\u2019s day. When you join our hotels team, that\u2019s exactly what you\u2019ll do every time you come to work! As a concierge agent, you\u2019re not just assisting guests with special requests and services \u2013 you\u2019re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. \n Here's what you'll do during a typical day: \n \n Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns \n Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions \n Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs \n Manage guest communications: Receive and deliver messages, mail, packages, and faxes \n Support VIP guests: Facilitate seamless registration and elevated service for high priority guests \n Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs \n \n What it takes to make the stay \n At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: a passion for spreading the light and warmth of hospitality. Acting with integrity and always doing the right thing. Inspiring others through leadership. A belief that teamwork drives the best outcomes. A sense of ownership and accountability. And a focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. \n How we\u2019ll help you thrive \n At Hilton, the hospitality we\u2019re known for doesn\u2019t end with our guests. We proudly invest in our team members\u2019 wellbeing, supporting you through all of life\u2019s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*: \n \n Incredible travel perks \u2013 enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD\/night at our world-class hotels through our Go Hilton travel program \n Paid parental leave \u2013 because family matters. We offer paid leave for eligible team members, including partners and adoptive parents \n Crisis concierge \u2013 in times of loss, our crisis concierge offers a single, compassionate point of contact for both practical support and emotional care \n Mental health resources \u2013 your wellbeing comes first. Through our Care for All hub, we provide resources to help our team members care for themselves and their loved ones. In many countries, eligible team members receive free counseling and support through our Employee Assistance Program (EAP). \n \n *Benefits availability may vary depending on team member\u2019s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program\/plan. \n Join an award-winning workplace culture \n At Hilton, we don\u2019t just deliver exceptional experiences for our guests\u2014we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we\u2019ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. \n Our award-winning culture has earned us repeated recognition on the world\u2019s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we\u2019re setting new standards for the future of travel. \n Whether you\u2019re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career\u2014and help us make every stay a little more magical. "