Bell Captain

What will I be doing?

As a Bell Captain, you will be responsible for supervising bell persons, transferring and storing guest luggage, and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:

Greet and escort arriving and departing guests to and from their accommodations

Retrieve and transport guest luggage

Inspect guest rooms and acquaint guests with these rooms and their features

Respond to guest inquiries and requests in a timely, friendly, and efficient manner

Organize and store luggage, as needed, according to guidelines

Supervise, monitor, and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations, and delivering recognition and reward

Recruit, interview, and train team members

Ensure team members have current knowledge of hotel products, services, facilities, events, pricing, and policies and knowledge of the local area and events

Assist in the maintenance, appearance, and functionality of equipment

What are we looking for?

A Bell Captain serving Hilton Brand hotels is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Previous customer service experience in a supervisory role

The ability to listen and respond to demanding guest needs

Excellent leadership, interpersonal, personal presentation, and communication skills

Accountable and resilient

Commitment to delivering a high level of customer service

Ability to work under pressure

Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

A passion for delivering exceptional levels of guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth