Sr. Affiliate Payment Ops Specialist

What You'll Be Doing:

Own the full payment lifecycle from signed agreement through payout, for commissions and contractual payments across our entire affiliate base

Serve as the primary point of contact for affiliates on anything commission or endorsement contract related. Be confident taking video calls, face calls, text messages, e-mails, etc., to be able to meet the affiliates where they are at

Build trust with affiliates who have questions or frustrations and have strong follow-through on ensuring audits, follow-ups, and new processes are implemented

Partner with Affiliate Managers to verify deliverable completion ahead of each cycle

Provide final sign-off on payment accuracy. You'll partner with your Revenue Operations counterpart on calculations and data extraction

Own payout disputes, clawbacks, refunds, chargebacks, duplicate accounts, and self-referrals end to end, and resolve them directly with the affiliate.

Apply HighLevel's affiliate program policies and agreement terms to payment decisions, and collaborate with affiliate compliance teams when needed

Build this into a documented, repeatable process that is not dependent on any one person; write the SOPs, the exception policy, and the calculation methodology, and automate the manual work over time.

Work cross-functionally with Affiliate, Revenue Operations, Finance, and Legal to maintain one source of truth everyone operates from and continuous improvement to the overall process.

Success in this role looks like:

100% of affiliate commission and contractual payments going out on time, every cycle

Payout disputes resolved within a defined SLA instead of sitting open indefinitely

Zero affiliates lost to a competitor over a payment issue

A documented payout process and exception policy that holds up when you're out of office

What You'll Bring:

Strong bias-to action and accountability. You have extensive experience running a commission cycle end to end

Genuine comfort in customer-facing conversations, including hard ones about money, delays, prorations, and clawbacks.

The ability to explain a complicated finance situation in plain language to a stakeholder or an affiliate who does not work in finance.

Strong analytical judgment. You can review a full commission report, spot what's wrong, trace it to a root cause, and drive it to resolution before the payout cutoff.

Strong written and verbal communication skills, including the ability to write clear yet concise instructions and documentation.

High integrity with confidential financial information

Experience/Education/Certifications Required:

5+ years of related experience in commissions, partner or affiliate payouts, revenue operations, billing, or finance operations.

Advanced proficiency in Excel or Google Sheets.

Hands-on experience with payment or vendor management platforms such as RAMP, Bill.com, Tipalti, or similar.

Preferred:

Affiliate or partner program experience, particularly in SaaS.

Familiarity with affiliate tracking platforms such as FirstPromoter.

Exposure to FTC endorsement rules or partner program compliance.

Experience supporting internal or external audit on a payment or commission cycle.