Product Support Engineer & Trainer
Product Support Engineer & Trainer
Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work - we believe in making a difference for our customers to building a better tomorrow.
Say Hi! to your next challenge - explore the opportunity and apply below!
Your mission
Are you the technical expert who not only solves complex issues, but also has a passion for sharing knowledge?
At Hiab-the global market leader in load handling equipment-we are looking for a Product Support Engineer & Trainer for 40 hours a week. You will be based at our branch in Meppel, the Netherlands.
As a Product Support Engineer & Trainer, you form the technical heart of our organization and report directly to the Team Lead Service Support. Your role strikes a great balance between providing high-quality technical support and delivering training sessions.
Key responsibilities
- Supporting customers, dealers, and service centers with technical inquiries and issues-on-site, over the phone, and via remote support
- Advising internal departments on the sales and installation/assembly of our cranes and demountable systems
- Developing and testing customer-speci fi c solutions, such as custom PLC control systems
- Preparing quotations for modi fi cations or overhauls of cranes and demountables, as well as managing product recalls
- Feeding fi eld experience back to our manufacturing facilities to drive continuous structural improvements locally and globally
- Planning, developing, and delivering technical training sessions for employees, managers, and dealers in the Netherlands and Belgium
- Creating work instructions and training documentation
- Providing clear delivery instructions during the handover of HIAB products.
What we are looking for
- Relevant qualification at the Dutch higher vocational (HBO) or upper secondary vocational (MBO level 4) level
- Minimum of 3 years experience in a simialr role
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