IT Support/Help Desk (Communicate in English)

Serve as the initial point of contact for internal personnel requesting technical assistance via ticketing systems, email, telephone, and remote desktop services.

Provision, configure, deploy, and maintain end-user hardware, including workstations (laptops/desktops), printers, mobile devices, and related peripherals.

Install, upgrade, and troubleshoot enterprise operating systems (Windows, macOS) and standard productivity applications (Microsoft 365, Specialized enterprise software).

Administer user accounts, security groups, and access permissions. (Account/Reset/Remote/Permission)

Diagnose and resolve foundational network connectivity issues, including LAN, Wi-Fi, Access Point, Firewall, VPN, DNS, DHCP, and Troubleshooting Ping

Log, track, and document incident lifecycles in IT Service Management (ITSM) platforms, adhering strictly to Service Level Agreements (SLAs).

Server/Infrastructure, Windows Server, Active Directory, Domain Controller, File Server, Backup Server, Virtual Machine/VMware/Hyper-V, Storage, Server Monitoring, Backup/Restore

Maintain accurate inventory records through the IT Asset Management lifecycle and contribute to technical documentation, standard operating procedures (SOPs), and user knowledge bases; ISO Audit/Customer Audit/C-TPAT Audit and Vendor/Project Coordination

Qualifications: Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field. 2–5 years of professional experience in IT Support or related IT functions. Solid technical understanding of IT hardware, software, operating systems. Strong interpersonal and communication skills, with the ability to explain complex technical concepts clearly to non-technical end users. Strong sense of responsibility, keen attention to detail, and flexibility regarding working hours.