Customer Service Manager – Aviation
Must-have:Lead
We are looking for an experienced customer service leader to oversee daily operations and ensure a smooth and positive experience for passengers.
This is a passenger services role within the aviation industry , and we welcome candidates from aviation, hospitality, travel, F&B, retail, and other customer-facing service environments who have experience leading frontline teams and managing daily operations.
Key Responsibilities
- Oversee daily customer service and passenger service operations
- Supervise, guide and support frontline staff to maintain service standards
- Handle customer and passenger enquiries, feedback and service issues professionally
- Coordinate with internal teams and relevant stakeholders to resolve operational matters
- Monitor staffing and resources to support smooth daily operations
- Manage unexpected situations and operational issues, ensuring appropriate follow-up
- Ensure company procedures, safety requirements and service standards are followed
- Coach and provide feedback to team members to support service quality and performance
Requirements
- Min NITEC or equivalent qualification in Hospitality, Business, Tourism, Aviation, or a related field is preferred
- Relevant experience in customer service, passenger services, hospitality, travel, F&B, retail, or similar service environments
- Experience in a supervisory, team leader, duty management or operations role
- Comfortable managing frontline teams and day-to-day operational matters
- Good communication and interpersonal skills
- Customer-oriented with the ability to handle service issues professionally
- Able to work shifts, including weekends and public holidays
- Aviation or airport service experience will be an advantage.
Interested candidates are welcome to apply with their updated resume.
Hey Rocket Pte Ltd (EA 21C0816) Lisa Chi (R24124761)