N2 SUPPORT TECHNICIAN - M/F

About the company

• A multi-client approach allowing you to work with a multitude of environments combining different technologies.
• Partnerships with major players in new technologies: Microsoft, Nutanix, Dell, Fortinet, Palo Alto, Harfanglab, .
• Skill development through training and certifications.

Joining Hexanet means joining a company where employee fulfillment is a core value. This commitment is concretely reflected by the Great Place to Work certification, obtained every year since 2021.

We create an environment where everyone can grow their skills through internal evolution and mobility, supported by certifying training. Because success is also collective, we cultivate team spirit through team building events and moments of sharing between employees.

Your tasks

YOUR MISSION You will provide level 2 support for our clients' infrastructures. To do this, you will take over the management of incidents escalated by N1 support to ensure resolution within deadlines, thereby contributing to the stability, performance, and continuous improvement of client environments.

TO FULFILL YOUR MISSION, YOU WILL

• Analyze and resolve incidents and malfunctions escalated by N1 support. Depending on complexity, escalate incidents to N3 support.
• Administer and ensure the MCO of client environments.
• Act as the technical liaison between clients and vendor support.
• Apply and maintain up-to-date technical documentation.
• Participate in service quality and improvement.
• Support and assist N1 support.

Requirements

• Proven experience (minimum 3 years) in an IT support position.
• Good oral and written communication skills and good interpersonal skills.

• Technically, a confirmed level in:
• Windows and Windows Server administration (AD, DHCP, DNS, Exchange)
• Backup (Veeam)
• Storage (Dell, Huawei, HP, Netapp)
• Virtualization (VMWare, Nutanix)
• Microsoft 365

• Technical pluses:
• Linux administration
• Systems security
• Networking basics (TCP/IP, VLAN, routing)

• Mastery of technical English.

What we offer

Remuneration: Based on profile

Package: Profit-sharing and incentive schemes, 10 days of RTT, holiday vouchers, and 2 days of teleworking per week.

How to apply

If your application is selected, you will have an initial telephone exchange with our HR department. If your application is validated, the process steps are a meeting with the N+1 and then with the N+2. We may be required to conduct reference checks at the end of the recruitment process.

Other

Description For our N2 systems support team, we are looking for an N2 systems support technician in CDI in Reims (51), Grenoble (38), or Lyon (69).

Position with HNO.