customer service officer

Responsibilities Prepare accurate quotations and collaborate with sales managers to support sales activities Receive, verify, and process customer purchase orders for accuracy and completeness, generating internal job orders accordingly Coordinate with purchasing, logistics, and other departments to ensure timely and accurate order fulfillment Serve as the primary contact for customers, addressing inquiries and providing clear information on products, services, and order status Communicate proactively with customers to update them on order progress, delivery schedules, and resolve potential issues Generate and maintain detailed inventory reports to track sales performance and support forecasting efforts Assist sales managers with various sales-related tasks to enhance team effectiveness Support the team leader by assisting with work process improvements and data generation Support inter-company administrative tasks as required Apply Excel skills to manage data and reporting efficiently Collaborate effectively with team members to achieve shared goals