Fleet Operations Manager

Company Description

Our client is building out the logistics arm of their hospitals, providing medical cargo dispatch (motorcycles) and non-emergency medical transport (cars) to healthcare facilities, laboratories, pharmacies, and corporate clients across Lagos and beyond.

Role Summary

The Fleet Operations Manager is responsible for the day-to-day running of logistics operations, including riders, drivers, vehicles, dispatch workflows, and service delivery standards across both Form 1 (cargo) and Form 2 (passenger transport) operations.

Role Description

• Oversee daily dispatch operations across the motorcycle and car fleets
• Manage rider and driver scheduling, performance, and compliance with chain-of-custody and handling protocols

• Monitor turnaround time (TAT) by job type and escalate breaches
• Coordinate pickup and delivery scheduling with the Assist team and clinic operations

• Maintain fleet maintenance schedules, fuelling logs, and vehicle readiness
• Develop and enforce SOPs for medical cargo handling, blood product transport, and sample integrity

• Manage incident reporting for delivery failures, route deviations, and cargo compromise
• Oversee onboarding and training of new riders and drivers to CRI medical logistics standards

• Provide daily and weekly operational performance reports to leadership

Qualifications & Experience

• Minimum of 3 years in fleet or logistics operations, preferably in a medical or healthcare logistics setting
• Prior experience at a medical logistics company (e.g. Lifebank, Courimed, Medcourt or equivalent) is a strong advantage

• Familiarity with last-mile dispatch in Lagos, including traffic patterns, route optimisation, and connectivity challenges
• Experience managing motorcycle-based courier or delivery operations

• Strong understanding of medical sample handling, cold chain basics, and chain-of-custody requirements
• Proficiency with logistics or dispatch management software and apps

• HND or BSc in Logistics, Operations Management, or a related field

Key Competencies

• Operational discipline and attention to detail
• Strong people management skills for field staff

• Ability to make fast decisions under pressure
• High integrity: handling medical cargo demands absolute accountability

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