Security Operations (SE/OE)

Company Overview

Henderson Security Services Pte. Ltd. specializes in unarmed guarding, cleaning, building technician supply, and surveillance equipment installation, delivering reliable, professional services to ensure safe, clean, and well-maintained environments across sectors.

Job Summary

You will manage day-to-day security operations and contract sites, ensuring compliance, quality service delivery, and effective client engagement to uphold safety and operational excellence.

Responsibilities

• Manage daily operations and staff at allocated contract sites to deliver high-quality service to employees and clients
• Conduct security and safety risk assessments for assigned sites to identify and mitigate potential threats
• Investigate incidents reported by security teams and prepare After Action Reports (AAR) to document findings and outcomes
• Ensure site operations comply with site files and Police Licensing & Regulatory Department (PLRD) requirements
• Monitor and enforce 100% compliance of security personnel with contractual headcount, appearance, discipline, licensing, and code of conduct
• Distribute welfare items, stationery, equipment, memos, letters, and forms promptly to site officers
• Follow up on leave applications, medical certificates, resignations, and ensure timely delivery of documents to headquarters
• Prepare and submit monthly site reports to clients and coordinate document submissions for billing purposes
• Update and submit weekly rosters for all allocated sites promptly
• Oversee security personnel redeployment to prevent manpower shortfalls across sites
• Conduct on-the-job training (OJT) for new hires and refresher training on standard operating procedures (SOP)
• Handle workplace investigations, grievances, and disciplinary matters to maintain workforce discipline
• Plan and schedule training programs aligned with Personnel Work Manual (PWM) requirements
• Organize and conduct at least one exercise drill or table-top exercise (TTX) per site periodically to maintain vigilance and operational readiness
• Assist in recruitment and selection processes for security personnel
• Manage and review security procedures to enhance operational effectiveness

Client Liaison

• Build and maintain strong working relationships with clients to foster trust and collaboration
• Engage clients regularly to gather feedback on security performance and service quality
• Ensure all service deliverables meet client expectations and contractual obligations
• Initiate prompt service recovery actions when service issues arise
• Address and resolve outstanding client issues efficiently
• Respond to client complaints, feedback, and queries with professionalism and urgency

Preferred competencies and qualifications

• Minimum Diploma or Degree qualification from reputable institutions
• Background as Commissioned Officers from the Singapore Armed Forces (SAF) or Senior Officers from the Singapore Police Force (SPF) is encouraged
• Possession of own vehicle with Class 3 driving license is an advantage

Other Information

Only shortlisted candidates will be contacted