Customer Service Executive (Defects Management & Handover Service)

About the Role We are hiring a Customer Service Executive for a strata management client. You'll make sure homeowners have a smooth experience when they collect their keys and when defects are fixed afterwards. You'll be their main contact person, working between owners, the developer and contractors. Key Responsibilities Pre-Handover Inspect units before handover and record any defects. Follow up with contractors so defects are fixed on time. Update the developer on progress regularly. Prepare handover kits and documents for owners. Unit Handover Plan handover schedules and appointments with the developer. Walk owners through their units and answer questions about fittings and finishes. Keep handover records accurate and send the developer daily status reports. Defects Management Be the main contact between owners and contractors for defect reports and repairs. Track repairs against agreed timelines and arrange sign-off when work is done. Keep logs of keys, access cards and unit access during repairs. Requirements Diploma or equivalent qualification. At least 2 years of experience in unit handover, defects management or strata/property management. Organised and detail-oriented, able to handle many units and tasks at once. Able to work well under pressure and meet tight deadlines. Good communication and customer service skills, and calm when dealing with difficult owners. Able to work independently and as part of a team. Knowing MS Office (Excel) or defects-tracking apps is an advantage. What We Offer Competitive salary and benefits. Hands-on experience on new residential development projects. Supportive team and room to grow your career in property services. Only shortlisted candidates will be notified.