- Maintain and strengthen client relationships through regular meetings, site visits and follow-ups.
- Serve as the main point of contact for clients and concierge officers under supervision.
- Monitor concierge officers’ welfare, concerns and issues, ensuring timely follow-up and resolution.
- Conduct regular site visits to monitor service standards, staff performance and operational requirements.
- Liaise with clients to address feedback, service requests, complaints and operational matters.
- Coordinate with internal departments and clients to ensure smooth daily operations and service delivery.
- Monitor concierge officers’ attendance, deployment and adherence to client requirements.
- Prepare operational reports, maintain proper documentation and follow up on outstanding matters.
- Identify areas for service improvement and recommend solutions to enhance client satisfaction.
- Perform administrative tasks and any other ad hoc duties as assigned.
