Mitarbeiter IT Support 2nd Level Onsite m/w/d

About the company

Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them.Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.

Your tasks

Enthuse customers and provide best experience through best in class hardware, software and technical support services

• Provide day-to-day onsite and remote EUC support for end users
• Troubleshoot and resolve hardware, software, OS, and application issues (Intune/SCCM)
• Deploy, configure, and support laptops, desktops, and mobile devices
• Manage full device lifecycle (imaging, patching, upgrades, asset tracking in CMDB)
• Maintain ITSM tickets and follow ITIL processes (incident, request, change)
• Ensure compliance with security, GDPR, and corporate standards
• Support conference rooms (Teams Rooms, Cisco, Polycom, Surface Hub)
• Provide printer and peripheral support (installation, maintenance, vendors)
• Deliver onsite field support (repairs, replacements, upgrades, preventive maintenance)
• Execute IMAC activities (installs, moves, changes, user setup)
• Provide VIP support with priority handling and confidentiality
• Manage depot repairs, device swaps, loaners, and data transfers
• Perform basic network support (patching, cabling, connectivity checks)
• Support infrastructure teams with hands

Requirements

• Experience (typically 18 months) in IT Field Services or End User Computing roles.
• Strong exposure to multi-site, multi-vendor, and regulated enterprise environments.
• Hands-on experience with Windows, macOS, mobile platforms, Microsoft 365, and ITSM tools.
• Experience with endpoint management platforms such as Intune, SCCM.
• Proven experience with IT audits, GDPR, ISO, and data protection regulations

Other

Your benefits

• Germany – Marktoberdorf
• IT
• Full-time
• Onboarding program
• Buddy program
• Company events