IT / OT Onsite Support Technician (m/f/d)
About the company
Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them.Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.
Your tasks
Enthuse customers and provide best experience through best in class hardware, software and technical support services
- Act as the primary onsite IT contact for business users and production teams, providing deskside support for Windows workstations, laptops, mobile devices and Microsoft Office.
- Handle IMACD of devices and peripherals, hardware lifecycle, asset tracking and inventory.
- Support major incidents and coordinate with Service Desk, Infrastructure, Security and Application teams.
- Provide first-line support for production workstations, MES environments and manufacturing systems.
- Inspect and troubleshoot IoT devices, sensors, cameras, gateways and edge devices, verifying power, cabling and connectivity.
- Assist with OT/IT integration, working with OT, Automation and Network teams within defined escalation processes.
- Coordinate and escort automation, application and network vendors onsite, ensuring proper documentation and closure of incidents.
- Ensure compliance with Client IT policies, procedures and safety requirements.
Requirements
- Hands-on experience administering Windows 10/11
- Good working knowledge of Microsoft 365 applications
- Experience with Active Directory and user administration
- Experience with hardware, asset management and printing technologies
- Solid understanding of networking fundamentals (LAN, VLAN, TCP/IP, VPN)
- Familiarity with ITSM tools such as ServiceNow or Remedy
- Exposure to manufacturing IT, production environments and OT operations
- Working knowledge of Incident, Problem and Change Management processes
What we offer
- Germany – Raubach
- IT
- Full-time
- International job opportunities
- Onboarding program
- Buddy program
- Company events
- Internal career development program