Noc Engineer - Help Desk

Join our work team!

At HEMAC, we are looking for dynamic talent, focused on customer service and with a passion for technology to join us as a Noc Engineer / Help Desk.

What you will do:

Provide direct attention and support to end users and clients.

Manage, follow up, and close active tickets through our management system.

Perform service validation and warranty management.

Document activities performed in a timely manner.

Attend to personnel arriving at the client/user site and perform various support activities.

Categorize, transfer incidents, and ensure compliance with assigned shift roles and schedules.

Requirements:

Education: Completed or incomplete Bachelor's degree or Engineering in Informática, Sistemas, Telemática, Telecomunicaciones, or related fields.

Experience: Recent graduate or 6 months to 1 year in computing, information technology, or customer service areas.

Technical knowledge: Foundations of technologies, computer networks, and management of ticketing systems (Help Desk).

Languages: Basic English.

Availability: To rotate shifts (diverse schedule according to shift roles).

Key Skills: Service and customer orientation: Indispensable for direct interaction with users and conflict resolution.

Time management and organization: Key for ticket administration and compliance with shift roles.

Problem solving / Troubleshooting: Logical ease to detect basic failures in equipment and networks.

Effective communication: To document reports clearly and attend to users with empathy.

Who Are We?

HEMAC Teleinformática is a company established in the year 1999. We offer the market solutions in networks and telecommunications, integrating products and services of the highest quality with a personalized service concept. We generate value for organizations through business development, based on innovation and the integration of authentic solutions, specialized in information technologies, security, and telecommunications.-Requirements- Minimum education: Higher education - Bachelor's degree 1 year of experience Knowledge: Mesa de ayuda, Atención al cliente, Soporte de helpdesk Keywords: engineers, ingeniera, ing, engineer, ayuda, help, auxilio, mostrador, desk, expositor, exhibitor