ER Advisor

About the company

At Helping Hands, kindness is our foundation. From our first kitchen-table beginnings to the thousands-strong team we are today, we’re united by one belief: everyone deserves to live well in the place they call home. If you’re passionate about creating meaningful experiences and want a role where your work genuinely helps families find the care they need, there’s a place for you here.

Your tasks

We’re now looking for an ERAdvisor* to join our Central People team, providing expert ER support across our national care network.

You’ll be part of a collaborative, supportive function where high standards, continuous improvement, and kindness go hand in hand — and where you’ll be trusted to manage complex cases while continuing to develop your professional capability.

• Managing end-to-end employee relations cases, including disciplinary, grievance, capability and absence matters
• Advising managers on safeguarding issues in line with care sector standards
• Ensuring consistent application of People policies and employment law across the business
• Contributing to the review and development of People policies and processes
• Maintaining accurate case documentation in line with legal and organisational standards
• Working closely with People Business Partners, Safeguarding, L&D and Operational leaders

Requirements

Skills, Knowledge and Expertise

• Proven experience in an ER or People Advisor role managing complex, high-volume caseloads
• Strong working knowledge of UK employment law and HR best practice
• Experience working in a fast-paced, regulated environment
• Excellent communication skills and the ability to influence stakeholders at all levels
• Strong organisation, judgement and attention to detail
• CIPD Level 5 qualified (or working towards)
• Full UK driving licence and access to a car

What we offer

• A meaningful role supporting colleagues who deliver life-changing care
• A supportive, inclusive People team with a strong development culture
• Genuine opportunities for growth and progression
• Hybrid working from our Alcester Support Office
• The chance to make a real impact in a national care organisation
• A workplace where every voice is valued and everyone is welcome