Lifecycle Support Services (LSS) Project Executive / Engineer

Your tasks

About the Role We are seeking an LSS Project Executive / Engineer to coordinate the operations, maintenance and continuous improvement of mission-critical IT systems.

You will work with support teams, customers and vendors to maintain system availability, security and performance, meet contractual Service Level Agreements (SLAs), and ensure operational readiness across production and disaster recovery environments.

Service Delivery and Operations

• Manage lifecycle support services in accordance with contractual obligations and SLAs.
• Coordinate application, infrastructure and database support activities.
• Monitor system availability, reliability and performance.
• Plan preventive and corrective maintenance and maintain operational procedures.
• Establish service governance, reporting and continuous improvement initiatives.

Incident, Problem and Change Management

• Lead incident coordination, escalation and timely resolution.
• Drive root-cause analysis and follow through on corrective actions.
• Review and approve maintenance, deployment and change requests.
• Assess operational risks and coordinate changes to minimise service disruption.

Stakeholder and Vendor Management

• Act as the primary contact for customers, users, authorities and vendors.
• Manage support contracts, vendor performance and delivery commitments.
• Conduct service reviews and operational governance meetings.
• Communicate service performance, issues, risks and action plans to stakeholders.

Security and Compliance

• Coordinate patching, vulnerability remediation and cybersecurity activities.
• Support security assessments, Vulnerability Assessment and Penetration Testing (VAPT) remediation, and audits.
• Ensure support activities comply with applicable security policies, governance procedures and regulatory requirements.

Disaster Recovery and Business Continuity

• Lead disaster recovery planning, exercises and execution.
• Maintain recovery procedures and readiness of DR environments.
• Identify improvements to system resilience and business continuity arrangements.

Reporting and Resource Planning

• Prepare monthly service reports, management updates and operational dashboards.
• Track SLA/KPI performance, risks and improvement actions.
• Manage operational budgets, resource requirements, schedules and support forecasts.

Requirements

• Bachelor’s degree in IT, Computer Science, Engineering, Cybersecurity, Information Systems or a related technology discipline.
• Minimum 2 years of relevant experience in project management, service management, lifecycle support or related technology environments.
• Experience coordinating multiple stakeholders, vendors and deliverables.
• Understanding of ITSM and ITIL processes, including incident, problem and change management.
• Working knowledge of application support, infrastructure operations, and cloud and on-premises environments.
• Understanding of cybersecurity, vulnerability management, governance, risk and audit processes.
• Familiarity with database, middleware, API and system integration concepts.
• Proficiency in Excel, PowerPoint, Word and Microsoft Project, alongside project management and collaboration tools.
• Strong communication, presentation, planning and stakeholder-management skills.
• Ability to prioritise competing demands and coordinate delivery under pressure.

• Experience in government, cybersecurity, ICT or managed services environments.
• Familiarity with government cybersecurity policies and compliance requirements.
• PMP, CITPM, or relevant cybersecurity, governance or service management certifications.

Other

Working Arrangements

• On-call support during critical incidents when required.
• Availability for scheduled maintenance windows and disaster recovery exercises.
• Occasional after-hours support for critical system activities.

Registration No.: R25156061 EA No.: 11C3373