Google Workspace Support Engineer

Your tasks

About the Role We are seeking a Google Workspace Support Engineer to provide technical support and administration across Google Workspace applications and services. You will troubleshoot user issues, manage accounts and access, support security configurations, and work closely with clients to maintain reliable productivity services.

Technical Support

• Provide first- and second-level support through phone, email and remote support tools.
• Troubleshoot Gmail, Drive, Meet, Calendar, Chat, Docs, Sheets and Slides issues.
• Resolve account access, authentication, SSO, MFA and provisioning issues.
• Support integrations between Google Workspace and third-party applications.
• Support desktops, laptops, tablets, smartphones and meeting room equipment.

Administration and Security

• Administer users, groups, organisational units, licences and service settings through Google Admin Console.
• Manage account creation, password resets, suspension and deletion.
• Configure and troubleshoot Google Drive sharing, permissions and storage settings.
• Support security policies, DLP configurations, security alerts and compliance requirements.
• Configure and support Google Meet hardware and meeting room solutions.

Incident and Service Management

• Log, prioritise and investigate incidents and service requests.
• Maintain ownership of assigned cases through resolution and closure.
• Provide timely progress updates and manage client expectations.
• Escalate complex issues to specialist teams or Google Support.
• Maintain accurate troubleshooting records and resolution documentation.

Projects and Continuous Improvement

• Support Google Workspace implementations, migrations and service changes.
• Maintain knowledge articles, troubleshooting guides and operating procedures.
• Share technical knowledge and support team training.
• Identify opportunities to improve support processes and automate repetitive tasks.

Requirements

• Hands-on experience supporting Google Workspace applications in a professional environment.
• Practical familiarity with Google Admin Console, including user management, licences, groups and organisational units.
• Understanding of Google Cloud Identity, SSO, MFA and account provisioning.
• Experience troubleshooting desktop, laptop and mobile device issues.
• Familiarity with incident management, ticketing systems and service-level targets.
• Strong troubleshooting, documentation and customer-service skills.
• Good spoken and written English.
• Ability to work independently and collaborate with technical teams and clients.

Preferred Experience

• Google Workspace migrations from Microsoft 365 or between Google Workspace tenants.
• Google Vault, DLP, security alerts and compliance features.
• Google Workspace APIs, integrations and automation.
• macOS support and mobile device management.
• Google Meet hardware, peripherals, WiFi and LAN troubleshooting.

Certifications

• Google Workspace administrator certification is strongly preferred.
• ITIL 4 Foundation is an advantage.

Other

Registration No.: R25156061

EA No.: 11C3373