AI Consultant/Analyst
Must-have:Security
Your tasks
The Software Engineer is responsible on
- O&S support: to provide operation and support for application maintenance and ensure that SLAs (service level agreements) are met.
- Change Requests: to develop software based on requirements and ensure applications are working to specification, program codes have conformed to standards and are delivered with quality, meeting schedule and requirements.
- Provide Level 2/3 support for SharePoint environments, including troubleshooting and resolving incidents, service requests, and technical issues.
- Monitor system performance, security, and compliance, and implement necessary patches and updates.
- Ensure Response Time and Defect Turn-around Time meet contractual KPI
- Incident Management: Perform troubleshooting and rectification of issue reported
- Problem Management: Conduct root cause analysis & implement pro-active measures
- Service Request: Perform general SharePoint administrative tasks and writing Power Shell scripts as part of service request
- Change Request Assessment: Carry out requirements gathering and assessment on the effort and timeline require for the Change Request based on the requirement provided
- Change Request: Carry out technical design, technical construction, testing, implementation and deployment for the Change Request
- Escalate critical problems to the Group Lead / Project Manager
- Perform standby duties or other urgent duties if required
Requirements
- Mandatory Skillset: Microsoft SharePoint Development, Microsoft SQL Server (MSSQL)
- Degree / Diploma in Computer Science, Computer Engineering / Information Technology related field, or IT equivalent
- Strong troubleshooting skills and analytical mind with problem-solving aptitude
- Knowledge in SharePoint
- Possess initiative and disposition with a strong commitment and orientation towards results and high-quality standards
- Team player with strong communication and interpersonal skills
- Self-motivator with a positive attitude and with high energy
- Willingness to pick up new skills
Other
Registration No.: R25156061
EA No.: 11C3373