Junior Key Account Manager

Client Relationship Executive – Singapore

Job Details

• Job Title: Junior Key Account Manager / Client Relationship Executive
• Location: Singapore
• Experience: 1–4 years
• Language: English
• Industry: IT / Technology / SaaS / Hospitality / Facilities / B2B Services
• Travel: Required within Singapore for client meetings and site visits

About the Role

We are looking for a dynamic and client-focused Junior Key Account Manager / Client Relationship Executive to manage and develop relationships with corporate and business clients in Singapore.

This role is suitable for junior-level candidates with 1–4 years of relevant experience, particularly candidates from IT, Technology, SaaS, IT Services, Hotel/Hospitality, Facilities Management, or other client-facing industries.

Candidates do not necessarily need prior Key Account Manager experience if they have strong experience in client meetings, site visits, presentations, relationship management, customer handling, and business development/sales support.

Key Responsibilities

• Manage and maintain relationships with assigned corporate and business clients.
• Act as a key point of contact for customers and understand their requirements.
• Conduct regular client meetings, site visits, presentations, and business reviews.
• Visit client locations to understand requirements and ensure service satisfaction.
• Build and maintain relationships with key client stakeholders and decision-makers.
• Identify opportunities for upselling, cross-selling, renewals, and account growth.
• Understand customer challenges and coordinate with internal teams to recommend suitable solutions.
• Follow up with clients to ensure customer satisfaction and retention.
• Coordinate with operations, delivery, technical, and support teams for smooth service delivery.
• Handle customer queries, concerns, and escalations professionally.
• Prepare client visit reports, account updates, and follow-up plans.
• Maintain accurate customer information and activities in CRM.
• Support contract renewals and identify opportunities for long-term business relationships.
• Support new business opportunities from existing client relationships.
• Travel within Singapore for client meetings and site visits as required.

Requirements

• Bachelor's Degree or Diploma in Business, Marketing, Information Technology, Hospitality, or a related field.
• 1–4 years of relevant experience in one or more of the following:

1. Key Account Management
2. Client Relationship Management
3. B2B Sales
4. Business Development
5. Corporate Sales
6. Customer Success
7. IT / Technology Sales
8. Hotel / Hospitality Sales or Corporate Relations
9. Other client-facing roles

• Candidates from IT/Technology or Hotel/Hospitality backgrounds are welcome, provided they have relevant client-facing experience.
• Experience conducting client meetings, site visits, presentations, or customer reviews is highly preferred.
• Strong communication, negotiation, presentation, and interpersonal skills.
• Comfortable interacting with corporate clients and key stakeholders.
• Ability to understand client requirements and coordinate internally to provide suitable solutions or services.
• Strong follow-up and relationship-building skills.
• Basic understanding of B2B sales and commercial processes.
• CRM experience is an advantage.
• Strong English communication skills. Additional languages are an advantage.
• Ability to work independently and manage multiple clients.
• Willingness to travel within Singapore for client meetings and site visits.

Preferred Industry Background

IT & Technology

• IT Services & Consulting
• Software / SaaS
• ERP / CRM
• Cloud Solutions
• Cybersecurity
• System Integrators
• Managed Service Providers (MSP)
• HR-Tech / HR Solutions
• Digital Transformation

Other Relevant Industries

• Hotels / Hospitality
• Facilities Management
• Corporate Services
• B2B Service Providers
• Customer Experience / Client Services