Telesales Supervisor (Contact Center Team)

Job Purpose Lead and coach a team of Telesales Agents responsible for managing and enhancing retailer relationships via outbound calls. Act as a bridge between Telesales, Sales teams, Distributors, and relevant cross-functional teams to drive outlet engagement, improve order frequency, and elevate customer satisfaction. Ensure the team executes daily call plans effectively and delivers on...

Qualifications & Requirements

• Bachelor’s degree in business, Marketing, or related field.

-1–3 years of experience in telesales or customer engagement, with at least 1 year in a supervisory role.

• Strong understanding of FMCG or retail channel operations is a plus.
• Strong communication, coaching, and problem-solving skills.
• Familiarity with CRM tools, reporting dashboards, and outbound call...