Customer Service Supervisor - rotating shifts

Your tasks

Supervise and coordinate the daily activities of the customer service team.

Ensure that calls, messages, emails, and customer requests are handled in a timely manner.

Supervise the scheduling, confirmation, modification, and follow-up of appointments in ServiceMinder.

Verify that special instructions, requests, and customer requirements are correctly documented in the system and in the corresponding operational calendars.

Requirements

Coordinate with the operations team the resolution of incidents, schedule changes, cancellations, and special requests.-Requirements- Minimum Education: Technical/Professional Education 3 years of experience Languages: English Age: between 25 and 35 years Knowledge: Administration, Collections, Crm, Cleaning, Odoo, Customer service, Sales coaching Keywords: residente, encargado, supervisor, subgerente, responsable, coordinador, gestor, capitan, service, costumer, cliente