Courier customer services clerk / logistics

We’re currently recruiting on behalf of a growing logistics business for a Customer Service Agent to join their busy Colnbrook office. This is a fast-paced, customer-focused role where you’ll handle queries, bookings and delivery updates while working closely with internal teams to ensure a seamless customer experience. Key Responsibilities: Managing customer enquiries via phone, email and online channels Coordinating bookings and tracking deliveries Proactively resolving issues and keeping customers informed Supporting admin, shipments and fulfilment projects Working towards daily performance targets About You: Strong communication and customer service skills Confident phone manner and attention to detail Able to multitask in a fast-paced environment Team player with a proactive approach Previous logistics/customer service experience desirable What’s on Offer: £25,000–£29,500 salary 25 days holiday + bank holidays Company pension & development programme Employee perks scheme + wellbeing support Free parking & refreshments Hours: Full-time, rotating shifts between 07:30–19:00 (on a rota basis, with future on-call requirement)