Cargo office agent - days & nights
About the company
NEW JUST IN! This is an excellent opportunity to join a well-established organisation within the air cargo industry, supporting the smooth and efficient processing of import and export shipments. The successful candidate will play an important role in ensuring cargo documentation, customs procedures and billing activities are completed accurately and in line with airline requirements and operational standards.
Your tasks
- Process import and export air waybills using relevant cargo management, airline and customs systems, ensuring all documentation is accurate and compliant with current customs regulations.
- Provide effective communication and documentary support to airlines, freight forwarders and other cargo handling partners.
- Ensure export shipments are processed and dispatched in accordance with bookings, airline requirements and agreed quality standards.
- Process customer transactions and ensure cash customers are charged and billed correctly in accordance with published tariff rates.
- Maintain accurate shipment records and provide reliable operational information to internal departments and external customers.
- Liaise with colleagues across different teams and cargo sections to ensure the smooth flow of information and daily operations.
- Assist with operational reporting, providing performance data and information to the Cargo Operations Supervisor and Customer Operations Manager.
- Communicate effectively with HMRC, airlines, freight forwarders, cargo agents and other ground handling providers as required.
Requirements
The ideal candidate will have
- Previous experience in air cargo, freight forwarding, cargo handling or a similar operational environment.
- A good understanding of import and export procedures and associated documentation.
- Basic knowledge of HMRC customs procedures and the requirements involved in processing air cargo shipments.
Other
This is working on a shift pattern of BOTH days & nights 4 on 4 off (2 days / 2 nights - 4 off)