QUALITY ASSURANCE STAFF

The Quality Assurance Staff is responsible for monitoring, evaluating, and improving the quality of telesales interactions to ensure compliance with company standards, customer service excellence, and sales performance objectives. The role involves reviewing calls, providing feedback to agents, identifying coaching opportunities, and supporting continuous process improvement initiatives.

Qualifications/Requirements: Bachelor's degree in Business Administration, Marketing, Communications, Education or a related field. Experience in Quality Assurance, Telesales, Contact Center, or Customer Service is an advantage but not required Strong understanding of telesales processes and quality monitoring techniques. Average communication and coaching skills. Strong analytical and problem-solving abilities. Proficient in Microsoft Office applications, particularly Excel and PowerPoint. Ability to maintain confidentiality and handle sensitive information.