Technology Operation Support

Requirements: Execute standard operating procedures — carry out documented operational tasks across billing, meter data, and platform configuration, following SOPs and runbooks. Support billing & finance operations — assist with uploading invoices, triggering payment deductions via internal tools/APIs, verifying amounts against source spreadsheets, and sending reminder notifications. Process meter and time-series data — help move meter reads through to billable stage, apply adjustments, backfill or estimate missing data, and ingest data files per procedure. Validate data and outputs — check data quality using dashboards (e.g., Grafana) and spreadsheets, confirming results match expectations before and after each task. Handle service tickets — pick up, action, update, and close requests tracked in Jira / CES boards and ServiceNow, keeping requesters informed of progress. Support meter & facility configuration — assist in creating projects and measuring points, onboarding new premises via seeding templates, and maintaining hierarchy records.

Job Description — Technical Operations Support (Junior) Generate and manage reports — trigger report generation, regenerate or upload reports, and confirm outputs are correct. Assist with account administration — help create user accounts, reset passwords/MFA, update roles and access, and run predefined provisioning scripts under supervision. Run predefined scripts and jobs — execute pre-approved scripts and scheduled jobs (e.g., via Jenkins) following the documented steps. Document work and capture evidence — record actions taken, attach screenshots and validation evidence, and keep operational logs up to date for audit and handover. Apply maker-checker discipline — for higher-risk tasks (e.g., controlled database amendments), follow validation and maker-checker controls carefully and never skip verification steps. Escalate appropriately — recognise when a task is complex, unusual, or high-risk, and escalate promptly to senior engineers rather than proceeding unsupervised. Diploma or Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, or a related field — or equivalent practical experience. 0–2 years of experience; fresh graduates are encouraged to apply. Required Technical Skills Basic SQL — able to read and run simple queries (or eager to learn on the job). Comfort with spreadsheets (Microsoft Excel) for data checking and reconciliation. Basic familiarity with APIs and tools such as Postman, or willingness to learn how to trigger and verify API calls. Some exposure to scripting (any language) and a logical, methodical approach to following technical steps. Confidence using web-based tools and dashboards, and the ability to learn internal platforms and systems quickly. Exposure to data visualisation / monitoring tools (e.g., Grafana). Familiarity with CI/CD or job-automation tools (e.g., Jenkins). Awareness of NoSQL / time-series databases (e.g., Cassandra / CQL). Experience with ticketing systems (Jira, ServiceNow) or collaboration tools (Slack). Basic understanding of cloud concepts, JSON/XML data formats, or the utilities / smartmetering domain. If the above role is a good fit for you, or if you know anyone whomight be good for the role, please get in touch with an updated CV and I'll bein touch! EA Reg no: R22104585 EA Licence Number: 07C3924 | Company Registration No. 200609504D