Resident Relations & Operations Executive (Kallang) #FR (1 year)

Your new company A utilities company is looking for Resident Relations & Operations Executive Your new role Serve as the key point of contact for residents, contractors, and internal stakeholders, ensuring professional, responsive, and customer-focused support. Build and maintain strong relationships with stakeholders to facilitate smooth operations, effective collaboration, and timely issue resolution. Coordinate with contractors and cross-functional teams to plan, schedule, and monitor operational activities. Proactively manage stakeholder communications, providing updates, managing expectations, and ensuring alignment across all parties. Handle and resolve operational issues by working closely with relevant stakeholders and teams to achieve satisfactory outcomes. Maintain and update accurate operational records, schedules, and reports using various IT systems tools (eg CRM systems, PowerApps etc), MS Office applications (eg. Excel etc), and comfortable to handle voluminous, while identifying opportunities to improve reporting processes and data management. data  Generate regular reports and updates to support operational planning and stakeholder decision-making. Support project coordination and process improvement initiatives to enhance service delivery and operational efficiency. May be required to attend to issues at site if necessary Any other duties as assigned

What you'll need to succeed Your previous experience in a similar role will lead to your success, as you will ideally have: Prior experience in stakeholder management, customer service, operations coordination, or a related role. Excellent communication and relationship-building skills, with the ability to collaborate effectively across different levels of the organization. Strong coordination and problem-solving capabilities, with experience managing multiple stakeholders and resolving issues in a timely manner. Proficient in Microsoft Excel and comfortable working with voluminous data to support reporting, tracking, and operational decision-making. What you'll get in return You will be given the chance to continuously grow in the company due to the expanding business entity, whilst being a part of the team in the growing business. What you need to do now If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Francesca at Hays on +65 6027 2257 or email francesca.kok@hays.com.sg for a confidential discussion. Referrals are welcome. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. EA Reg Number: R1660446 EA License Number: 07C3924 Company Registration No: 200609504D