Head of Service Delivery | Telco & Network

About the company

Your new company You will be joining a leading technology and telecommunications organisation delivering large-scale connectivity, network and managed service solutions. The organisation supports complex, mission-critical environments and continues to invest in next-generation network, digital and security capabilities.

Your tasks

Your new role You will take end-to-end ownership of complex network services, covering deployment, transition into operations and ongoing service performance. You will act as the senior interface between customers, internal technical teams and vendors, ensuring services remain reliable, secure and commercially well-managed.

Job Responsibilities

• Lead end-to-end service delivery and operations across mobile core, wireless, WAN and RAN services.
• Oversee deployment, transition-to-run and steady-state operations across internal teams, vendors and technology partners.

• Drive service governance across SLAs, availability, incidents, problems, changes, risks and major escalations.
• Manage senior customer and stakeholder relationships, including executive service reviews, performance reporting and escalations.

• Drive vendor performance, budgets, operational efficiency, security, compliance and continuous service improvement.

Requirements

Job Requirements

• 15 years of experience within telecommunications, managed services, network operations or large-scale infrastructure service delivery.
• Strong leadership experience managing mission-critical, multi-vendor network services, ideally within regulated or high-security environments.

• Strong knowledge across mobile core, wireless, WAN, RAN and service assurance, including build-to-run/service transition.
• Strong understanding of ITIL/service management, operational governance, major incident management and secure network operations.

• Excellent senior stakeholder and vendor management capabilities, with exposure to ITSM, monitoring, NMS, SIEM/SOAR, CMDB or observability platforms; ITIL, PMP or PRINCE2 certification would be advantageous.

What we offer

What you'll get in return You'll have the opportunity to lead complex, business-critical network services within a large-scale technology environment. The role provides significant ownership across service strategy, operational performance, customer engagement and vendor management, with exposure to complex telecommunications and network environments.

How to apply

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email eugene.fo@hays.com.sg for a confidential discussion on your career. Referrals are welcome.

If this job isn't quite right for you, but you are looking for a new position within the tech space, please contact us as well.

Other

EA Reg Number: R25127914

EA License Number: 07C3924 | Company Registration No: 200609504D