Technical Support Engineer

Your new company

A leading advanced manufacturing business is seeking a Technical Support Engineer to join its growing engineering team at a modern production facility in Cheshire.

This is an excellent opportunity for an engineer with a strong technical and problem-solving background to work in a customer-focused role, supporting products, processes and manufacturing operations within a highly regulated environment.

Your new role

As Technical Support Engineer, you will be responsible for investigating technical issues, supporting customers and internal stakeholders, driving root cause analysis activities and implementing corrective actions to improve product performance and reliability.

Working closely with Engineering, Quality, Production and Project teams, you will play a key role in ensuring technical challenges are resolved effectively while contributing to continuous improvement initiatives across the business.

Key Responsibilities

• Provide technical support to customers and internal teams.
• Investigate product, process and manufacturing issues.
• Perform root cause analysis and implement corrective actions.
• Support customer complaint investigations and technical enquiries.
• Analyse performance data and identify improvement opportunities.
• Produce technical reports and engineering documentation.
• Collaborate with cross-functional teams to deliver robust technical solutions.

What you'll need to succeed

• Degree, HNC or HND qualified in an Engineering discipline, or equivalent industry experience.
• Previous experience in a Technical Support, Manufacturing, Production, Process or Quality Engineering role.
• Strong troubleshooting and problem-solving capabilities.
• Experience conducting root cause investigations and implementing improvements.
• Excellent communication skills with the ability to engage with both customers and internal stakeholders.
• Experience within regulated manufacturing environments would be advantageous.

What you'll get in return

• Competitive salary and benefits package.
• Opportunities for professional development and progression.
• Exposure to advanced manufacturing technologies and engineering projects.
• Supportive and collaborative working environment.
• Secure, growing business operating within a specialist sector.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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