Reverse Line Operative

About the company

Join a leading independent technology and services provider as Reverse Line Operative!

Your tasks

Job Overview: We are hiring a Warehouse Operative to manage returns and support customer warranty claims within SLA in a service logistics warehouse, requiring strong accuracy, attention to detail, and experience with administration, SAP, and web portals. You will handle serial number and asset tracking while working closely with the team to process reverse-line warranty claims for vendors such as HP, Lenovo, and Dell. Strong communication, teamwork, and a proactive, reliable work ethic are essential for success in this role.

• Receipting of components and devices received from field engineers from break/fix calls using multiple ERP systems to process those parts through the scrap, store, repair, or warranty routes.
• Updating SAP accurately
• Correctly identify all vendor parts
• Working with our courier partners
• Checking the warranty on all vendors web portals and accurately processing accordingly
• Managing the Service Level Agreement (SLA)
• Using Excel to maintain the reporting for all vendors.
• Maintaining the accuracy of serial and asset tracking
• Be meticulous when scanning components/devices onto the next stage of the process.
• Maintain high levels of housekeeping.

Requirements

Key Requirements

• Strong attention to detail and good analytical skills
• Ability to work well under pressure to achieve targets and keep within SLA.
• Well-rounded previous experience in warehouse practices
• Able to prioritise workloads.
• Work well in a team environment
• Has the ability to resolve queries through effective investigation.
• Good numerical and Excel skills
• Strong written and verbal communicational skills
• Excellent timekeeping and a flexible approach to work demands.

How to apply

*Interview Process: In-Person How to Apply:** If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Other

*Location: Hatfield (AL10 9TW) Rate:**£14.08 per hour (PAYE) OR £18.27 per hour (via a Hays Approved Umbrella Company), in-scope IR35

Contract Length: 02- Nov -2026 to 05 - May -2026

Hours: Monday to Friday (11:00 AM - 07:00 PM)

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