Part-time Scheme Administrator

About the company

Your new company An established housing provider is seeking a Scheme Administrator to support the smooth running of a busy retirement living scheme in St Helens. With a strong focus on resident wellbeing and customer service, the organisation is committed to creating safe, welcoming communities where residents can thrive.This is an excellent opportunity for an organised and customer-focused administrator seeking flexible, part-time work within a rewarding housing environment. Initially offered on a 3-month rolling contract, there is potential for the role to be extended for the right candidate.

Your tasks

Your new role As Scheme Administrator, you will provide vital administrative and customer service support to the scheme team, helping to ensure residents receive an efficient and responsive service.You will act as a key point of contact for residents, visitors and contractors, whilst maintaining accurate records and supporting the day-to-day operation of the scheme.

Key responsibilities will include

• Providing administrative support to the scheme management team.
• Acting as a first point of contact for resident enquiries and visitors.
• Managing incoming telephone calls, emails and correspondence.
• Maintaining accurate resident and tenancy records.
• Updating housing management systems and databases.
• Coordinating appointments, meetings and resident communications.
• Assisting with contractor bookings and service requests.
• Supporting the organisation of resident events and activities.
• Filing, scanning and processing documentation.
• Ensuring records are maintained in line with organisational procedures and compliance requirements.

Requirements

What you'll need to succeed

• Previous experience within an administrative, customer service or housing support role.
• Excellent organisational skills and strong attention to detail.
• Strong communication and interpersonal skills.
• Good IT skills, including experience using Microsoft Office packages.
• Ability to manage multiple tasks and prioritise workloads effectively.
• A professional, friendly and customer-focused approach.
• Experience within social housing, supported housing or retirement living would be advantageous but is not essential.

What we offer

Pay Rate: £15.20 per hour (via Hays) Contract: 3-Month Rolling Contract with Potential for Extension Working Pattern: Part-Time, 2 Days Per Week (9:00am - 5:00pm) Weekly Pay via Hays

What you'll get in return

• Competitive hourly rate of £15.20 premium per hour, paid weekly via Hays.
• Flexible part-time working pattern of 2 days per week, 9am-5pm.
• 3-month rolling contract with the potential for extension.
• Opportunity to gain experience within a respected housing organisation.
• Ongoing support from a dedicated Hays consultant throughout your assignment.
• A rewarding role supporting older residents within a community-focused environment.

How to apply

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Lauren Corkill Hays for a confidential discussion about your next career move.

Other

Part-Time Scheme Administrator Location: St Helens

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk