Operations Controller/Scheduler (Hybrid-Working!)

Our client, a leading Logistics company, are looking for a confident, articulate Operations Controller/Scheduler to join their business on a permanent basis. Working on a hybrid basis (4 days in the office / 1 day working from home) with great hours (Monday - Friday: 8.30am - 5.00pm), and with an amazing opportunity to progress, this is an incredible opportunity for the right candidate. Our client have been established for a number of years and operate nationally. They are an incredible client of ours (10+ placements across the last 3 years) and, as a result of their growth, are now seeking 1 x more candidate to join their Operations department.

In a nutshell, your responsibilities will include:

• Handling 50+ daily interactions (75% internal employees / 25% external customers)
• Scheduling customer visits for internal staff / managing diaries of Drivers
• Handling any customer returns/complaints (as / when required)
• Ordering parts for customers (wherever necessary)
• Offering an exceptional service to all external customers
• Working in unison with internal staff

In order to be considered for this position, it is ESSENTIAL that you have the following:

• Experience of working in an inbound call / email environment (ability to handle volume daily interactions)
• Experience of managing diary / scheduling work for others
• Articulate, professional telephone manner
• Excellent attention to detail and ability to problem-solve
• Fun, sociable personality

In addition to a very competitive salary of £30,000 - £32,000, our client are also offering the following:

• Hybrid-working policy (4 days in the office / 1 day working from home)
• Amazing opportunities to progress as the company continues to grow
• Free parking (or a 5-minte walk from nearest station)

Our client are looking to move very quickly on this, so any interested candidate(s) are urged to apply at their earliest convenience!

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