Leasehold Adviser

• London but only 1-2 times a month in the office
• 2-month initial contract with potential to be extended
• Competitive rates

You will be the expert on all the unique aspects of leasehold and shared ownership and will build our reputation for reliability by giving quick and accurate responses to homeowner enquiries about leases, service charges, major works consultation, shared ownership staircasing, buying and selling.

You will use your knowledge of leasehold legislation and our leases to ensure we provide correct services and advice to homeowners, whilst ensuring customers always have a say in the decisions that matter to them.

• Be the expert on leasehold and Right to Buy management
• Effectively manage a housing patch of leasehold estates, including communal repairs, estate services contract management, section 20 consultation, sales and staircasing, ensuring residents receive an excellent customer experience
• Resolve enquiries and issues quickly and well
• Maintain accurate records and use our IT systems to their full potential
• Understand and fulfil our statutory, regulatory and contractual obligations and responsibilities and ensure homeowners fulfil their obligations under their lease
• Understand the financial relationship with customers
• Offer a leasehold perspective on plans and service charges on mixed tenure estates
• Demonstrable knowledge of the key legislation and risks for homeowners
• Experience of successfully dealing with complex enquiries and difficult customers to resolve contentious issues and complaints
• Excellent communication skills particularly in correspondence, reports and over the phone

Please click 'apply now' or contact me for more information

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