Infrastructure Specialist
About the company
Your new company A global technology services organisation supporting critical public sector infrastructure services. You will join an on-site engineering team responsible for maintaining operational excellence and delivering high-quality technical support services.
Your tasks
Your new role As an Infrastructure Engineer, you will provide hands-on technical support, incident resolution and operational support within a busy engineering environment. You will be responsible for supporting users, maintaining equipment and ensuring service levels are met.Key responsibilities include:
- Managing technical incidents, service requests and changes.
- Troubleshooting desktop and server-related issues.
- Managing and prioritising your own support queue.
- Providing customer updates and maintaining communication throughout incidents.
- Escalating complex technical issues when required.
- Supporting software builds and rebuilds on PCs and laptops.
- Diagnosing hardware faults and performing upgrades.
- Supporting inventory management, quality control and equipment maintenance activities.
- Working closely with technical delivery, development and project teams.
Requirements
What you'll need to succeed
- Previous IT technical support or infrastructure support experience.
- Experience managing incidents, requests and changes.
- Strong troubleshooting and problem-solving skills.
- Experience supporting desktop and server technologies.
- PC and laptop build/rebuild experience.
- Hardware troubleshooting and upgrade experience.
- Excellent customer service and communication skills.
- Ability to collaborate effectively within a technical support environment.
- Ability to work a rotating 12-hour day and night shift pattern.
What we offer
What you'll get in return
- Opportunity to work within a highly skilled engineering team.
- Exposure to a wide range of infrastructure and support activities.
- Collaborative technical environment.
- Long-term project exposure within the public sector.
- Structured shift pattern offering consecutive days off between rotations.
How to apply
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Other
Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk